Frequently asked questions

Yes, absolutely. Every license we sell is 100% genuine and sourced directly from authorized Microsoft distribution channels. Your product key will activate officially through Microsoft's servers and provide full access to all features, updates, and support.

All our licenses are legitimate retail or volume licenses that comply with Microsoft's terms of service.

Your product key is delivered instantly after payment confirmation. You'll receive it via email within seconds, and it will also be available in your account dashboard immediately.

Check your spam folder if you don't see the email within 5 minutes, or use our Order Lookup feature to retrieve your key.

Your product key is located in three places:

• Email: Check the order confirmation email sent immediately after purchase
• Account Dashboard: Log in and go to "My Orders" to view all your product keys
• Order Lookup: Use our Order Lookup page with your order number or email address

To activate Windows:

1. Open Settings → Update & Security → Activation
2. Click "Change product key"
3. Enter your 25-character product key (format: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX)
4. Click "Next" and follow the prompts
5. Your Windows will activate automatically online

For detailed step-by-step guides with screenshots, visit our Help Center.

To activate Office:

1. Open any Office application (Word, Excel, etc.)
2. Click "File" → "Account"
3. Click "Change Product Key"
4. Enter your 25-character product key
5. Click "Install" and follow the activation wizard

Download links are included in your order confirmation email. You can also download directly from Microsoft:

• Windows: microsoft.com/software-download
• Office: setup.office.com

Visit our Help Center for detailed download and installation guides.

If your product key doesn't activate:

1. Double-check you've entered the key correctly (no spaces, correct dashes)
2. Make sure you're activating the correct product version (Home vs Pro, 2021 vs 2024, etc.)
3. Ensure you have an active internet connection
4. Try the phone activation method if online activation fails
5. Contact our support team immediately with your order number and error message

We accept the following secure payment methods:

• Credit & Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Bank Transfer
• Other regional payment methods

All transactions are processed through secure, encrypted payment gateways.

Yes! Your invoice is automatically generated and sent to your email after purchase. You can also download it from:

• Your account dashboard under "My Orders"
• The order confirmation email (PDF attachment)
• Order Lookup page using your order number or email

We offer a 30-day money-back guarantee on all purchases. If you're not satisfied for any reason, contact us within 30 days of purchase for a full refund.

Important: Refunds cannot be processed after the key has been successfully activated and used beyond the trial period. Please test your key immediately upon receipt.

To request a refund, contact our support team with your order number and reason for the refund.

This depends on the license type:

• Windows Retail: Can be transferred between devices but only active on one device at a time
• Office Home & Student: One device only
• Office Home & Business: One device only
• Office Professional: One device only

Check your specific product description for exact licensing terms, or contact us before purchasing if you need multi-device coverage.

Our support team is available through multiple channels:

• Live Chat: Click the chat icon for immediate assistance (average response: 2 minutes)
• Email: info@ekeys.io (response within 24 hours)
• Phone: +49 178 6532362 (Mon-Fri, 9AM-6PM CET)
• Help Center: Browse guides and tutorials at ekeys.io/help-center

Yes! We provide comprehensive activation support including:

• Step-by-step activation guides with screenshots
• Video tutorials for common scenarios
• Live chat support for activation issues
• Email support for complex technical questions

Visit our Help Center for instant access to all guides, or contact our support team for personalized assistance.

No, you can checkout as a guest without creating an account. However, creating an account offers benefits:

• Easy access to all your orders in one place
• Order history and quick reordering
• Faster checkout for future purchases
• Exclusive offers and early access to deals

Absolutely. We use industry-standard security measures:

• 256-bit SSL encryption for all transactions
• PCI DSS compliant payment processing
• We never store complete credit card details on our servers
• All payments processed through certified payment gateways (PayPal, Stripe)

Yes! Use our Order Lookup feature:

1. Go to ekeys.io/order-lookup
2. Enter your order number OR the email address used at checkout
3. View your order details, product keys, and download links

Your order information is always accessible, even years after purchase.